PUBPOL 5923

Last Updated

  • Schedule of Classes - March 17, 2025 8:55AM EDT

PUBPOL 5923
Service Excellence

Course information provided by the 2025-2026 Catalog.

This course provides students with a framework for critical thinking and techniques that can be adopted by customer-facing employees in any role. It provides tools that can be applied to any situation involving internal or external customers.


Enrollment Priority REF-FA25 Enrollment limited to: Executive Master of Health Administration (EMHA) students.

Last 4 terms offered (None)

Outcomes REF-FA25

  • The course will enable students to develop service excellence competencies, practice servant leadership, and deliver and excellent customer experience for their organizations.
  • Foster ethical conduct to promote service excellence.
  • Create a team-centered, collaborative culture.

View Enrollment Information

Syllabi: none

  •   Regular Academic Session. 

  • 1.5 Credits Graded

  •  9912 PUBPOL 5923   LEC 001

    • TBA
    • Aug 25 - Dec 8, 2025

    • Brownell, J

    • F
    • Aug 25 - Dec 8, 2025

    • Brownell, J

    • F
    • Aug 25 - Dec 8, 2025

    • Brownell, J

  • Instruction Mode: Online

    Enrollment limited to: Executive Master of Health Administration (EMHA) students.

    Department Consent Required (Add)