HADM 2021

Critical Thinking and Mathematical Modeling in Operations

Course Description

Course information provided by the 2025-2026 Catalog.

Operations management is the study of how things work. In this class, we will discuss how operations management can be used to help a hospitality company compete. After completing this course, you will: (1) understand core concepts, models and managerial issues in service operations management, (2) critically assess the performance of service delivery processes, (3) learn how to manage supply and demand, (4) learn how to manage quality, (5) develop proficiency in a range of quantitative and qualitative techniques necessary for hospitality service organizations, (6) learn how to manage a project, and (7) apply the concepts and techniques learned in class to the analysis of real-world service delivery processes.

Prerequisites REF-FA25/Corequisites REF-FA25 HADM 2011 or STSCI 2100 or ILRST 2100 or MATH 1710 or AEM 2100. Corequisites: None.

Forbidden Overlaps REF-FA25 HADM 2021, HADM 3010

Enrollment Priority REF-FA25 Enrollment limited to: NSHA students.

Last 4 terms offered (None)

Outcomes REF-FA25

• PLO 1.1: Students will identify key issues and appropriately apply discipline principles to analyze a hospitality management solution.
• PLO 1.2: Students will critically evaluate a hospitality management problem and will formulate a solution based on principles from at least two management disciplines.
• PLO 2.1: Students will create professional-quality written business documents.
• PLO 2.2: Students will plan and deliver a professional-quality oral presentation.
• PLO 2.3: Students will demonstrate productive team behaviors.
• PLO 2.4: Students will demonstrate effective use of information technology.

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